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Do the Smart Thing with Bharti AXA Life

Benefits of Using our WhatsApp Service

  • Easy to use

    User-friendly interface designed for enhanced customer experience

  • Convenience at your fingertips

    24x7 service. Chat anytime, anywhere

  • No wait time

    Get all policy-related services at a lightning-fast speed without visiting the branch

  • Hassle-free login

    No hassles involved while using the chatbot

  • Top queries and services available

    Instant revert to customers’ queries in real-time

  • Secure service

    Extremely safe with end-to-end encrypted chats

Pay Premiums & Do So Much More

Need the most updated information on your insurance policy? Or perhaps you want to pay your renewal premium. 

Thinking about visiting your nearest Bharti AXA Life branch office to get? Or maybe it will be more convenient to email or call on the toll free number. 

Now you do not have to visit the branch, call or email because you can access a host of Bharti AXA Life services from you the convenience of your smartphone. 

Give us a missed call from your registered mobile number on 8750960306 and choose to opt-in for our WhatsApp services. Alternatively, simply send a ‘Hi’ text to 02248815768 to avail our WhatsApp services.

Add the Convenience of Instant WhatsApp Services

The penetration of smartphone and internet connectivity has changed the entire landscape of digitisation. Everyone has a plethora of applications on their mobile phones these days. 

Be it education, shopping or checking things out – your smartphone is your gateway to a world of information and instant services. 

Among the applications, WhatsApp today is one of the most popular. It is used across generations and age groups. 

That’s why Bharti AXA Life decided to leverage the power of this movement and the popularity of WhatsApp to launch a dedicated WhatsApp service that caters to the basic insurance service needs of our customers. 

All you need to do is to opt-in for our WhatsApp service and you can avail the following services anywhere, anytime:

  • Pay Renewal Premiums

    Never miss your renewal premium payments anymore because you can instantly make them by using our dedicated WhatsApp service facility. Be it is monthly, quarterly, half yearly of annually, all renewal premium payments can be made on our WhatsApp platform if you have chosen to opt-in for the facility. 

  • Download Policy Statements

    Now you never have to visit a Bharti AXA Life branch office or make hour long phone calls to get a copy of your policy statements. You can easily download your policy document in a matter of seconds, anywhere, anytime. Simply opt-in for our WhatsApp service to enjoy this facility. 

  • Get Policy Details

    You don’t have to log into the Bharti AXA Life website to go through your policy details anymore. Your policy details can now be easily checked from the convenience of your smartphone. This is only possible when you choose to opt-in for our WhatsApp service facility.

  • Update Personal Details

    Did you just notice that the personal details on your insurance policy is incorrect? There’s no need to go to the branch or get on a call with our customer department anymore. Opt-in for our WhatsApp service and update all your personal details at the click of a few buttons. 

In addition to the above, you can access a range of customer servicing options on our WhatsApp service. 

We Make Insurance Simple

Standing true to our organisational purpose, we always aim to make insurance simple for our customers. This not only includes simplifying complex insurance terminology but also looking at legacy processes and smartening them up to match the needs of our customers. 

Imagine a time when you had to visit a branch to get a copy of your insurance policy. And the days when you were kept on hold for an hour to speak to an insurance agent. 

Up until a few years ago, all of this was unimaginable. But with WhatsApp Policy delivery, all this is history.

Our WhatsApp Policy delivery puts the power of service back into the hands of our customers. This is a wholesome solution for all our customers to easily avail required services through a channel of their choice. 

The service is designed to help you access your policy related information instantaneously. Along with that, it also provides you with access to add-on services such as paying your renewal premium or making a change in your personal details. 

With access to latest technology, we can make the lives of our customers more convenient. You can access all of these insurance related services at the click of a few buttons on a mobile application like WhatsApp. Moreover, the entire process is time saving too.


Terms and Conditions :

*The services are not offered in partnership with, or endorsed by, WhatsApp or any of its affiliates.


What is a WhatsApp chatbot?

A WhatsApp chatbot is a virtual service available for WhatsApp users looking for quick and convenient redressal of their issues. Bharti AXA Life Insurance has its own AI-powered chatbot named Uttara that attends to your service requests and is available at your service 24x7.

What can I do with this WhatsApp chatbot?

The WhatsApp chatbot offers various services including accessing existing policy details, premium due dates, premium payment receipts, updating bank details, changing address, locating nearest Bharti AXA Life Insurance branch, downloading forms, and more.

Is the WhatsApp service secure?

Yes, Bharti AXA Life Insurance’s WhatsApp service is absolutely safe. Any communication that happens on our chatbot Uttara is end-to-end encrypted, secure, and private. None of your personal information or policy details is revealed to anyone.