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Simplified Claims Settlement Process for The Cyclone Remal Victims

Only 3 documents are required :

  • 1) Proof of death/valid record issued by Hospital, Local Government, or Police.
  • 2) Bank account number with IFSC or canceled cheque copy of nominee account.
  • 3) Copy of valid KYC documents of the nominee along with relationship proof.

 

Effortless Claim Processing:
Kindly submit the necessary documents via email, give us a call or opt for a callback service for a seamless experience.

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Nodal Claims Officer:

Sontushi Rai
Senior Executive
Call: 8828237332
Email: sontushi.rai@bhartiaxa.com

 

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Reach out to our nearest branch:

3rd Floor, Jupitara Place, ABC Opp. Dona Planet, GS Road, Guwahati, Assam 781005

99.01%* Claim
Settlement Ratio
*For individual claims as per latest annual audited statistics submitted to IRDAI FY 2023-24.
Claim Express

Guaranteed Settlement Within 1 Day*

Dedicated Claim Handler

Dedicated
Claim Handler

This is our 3-step claim process

3-step claim process
1

Claim Registration

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Walk in to your nearest

Bharti AXA Life Branch
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Our expert will call you

Have Us Call You*
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Email us at

lifeclaims@bhartiaxa.com
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Call US

1800-102-4444*

*Claims intimated through these modes will be considered as verbal intimation. Claim will be formally registered only when written intimation is received.

2

Claim Evaluation

  • Our claim specialist will assess the claim.
  • We will reach out via SMS, Call or letter in case we require any further information or documentation.
  • For all eligible ULIP contracts, Fund Value accrued under the policy is paid to the nominee within 48 Hours from receipt of claim intimation. Click here to know more.
3

Claim Settlement

  • We target to process all claims within 5 working day
  • However, if the claim requires an investigation, the regulator gives the insurer up to 4 months to make a claim decision.

Guaranteed death claim settlement in 1 working day*

At Bharti AXA Life Insurance, we have remained steadfast in keeping our promises. This has driven us to follow a ‘customer-first’ approach. We have always strived to make positive differences in the lives of our customers.

Therefore, apart from providing a stellar claim settlement ratio, we also ensure that we settle death claims within one working day.

*T & C

  • Applicable for Death Claims under Retail business.
  • The policy/policies have to be active for 3 continuous years.
  • All the mandatory documents have to be submitted at your preferred branch before 3 PM on a working day.
  • Day 1 would be counted from the day on which all pending documents are received.
  • The total claim amount of all the policies should be less than or equal to Rs 50 lakhs.
  • Claims guarantee program is applicable only for non-investigative death claims.
  • This guarantee is not applicable for the claims received during the first 6 days of the month.

Payment of interest on claim amount for delay of each day beyond 1 working day*

Delay in processing a death claim can be distressing for the beneficiary, especially if the policyholder who passed away was a breadwinner.

Despite our best efforts, if the nominee doesn’t receive the death claim on time, we compensate the beneficiary by paying interest on the claim amount for delay of each day beyond 1 working day.

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What are the documents required, when submitting claim?

Your claim would fall within one of these categories. In all cases, our advisors are present to guide through the steps.

Death Claim

Register a claim in case of an unfortunate loss of a loved one.

Following are the list of documents that we will require to process a Death Claim

Mandatory Documents for all claims

 

Additional Documents for non-accidental death

Additional Documents if death is due to accident/suicide/murder

  • Copy of FIR
  • Copy of Post Mortem Report
  • Original Policy Bond

Rider Claim

Register to claim Rider Benefits. Click here to check the list of documents needed.

Following are the list of documents we will require to process a claim under Critical Illness Rider, Triple Health Plan and Premium Waiver Benefit Rider.

Mandatory Documents for Rider Claim

 

Hospitalisation Claim

Register a claim in case of a medical emergency. Click here to check the list of documents needed.

Following are the list of documents we will require to process a Hospitalisation Claim:

Mandatory Documents for  Hospitalisation Claim

 

 

Bharti AXA Life reserves the right to call for any additional information and documents required to satisfy itself as to the validity of the claim.

 

 

Group Death Claim

Register for Group Death Claim. Click here to check the list of documents needed.

Following are the list of documents that we will require to process a Death Claim

Mandatory Documents for Group Death claim

 

  • Death Claim Form dully filled and signed by Master Policy Holder and Nominee.
  • Copy of Death Certificate duly attested by Master Policy Holder
  • Certificate of Insurance
  • Personalized cancelled cheque of the Nominee

Additional Documents if death is due to accident/suicide/murder

  • Copy of FIR
  • Copy of Post Mortem Report

Additional Documents for non-accidental death

  • Copy of Medico Legal Cause of Death certificate
  • Copy of Medical Records (Discharge / Death Summary, Admission notes, Test Reports including past medical records
  • Treating Doctor's Certificate

Following are the list of documents that we will require to process a Death Claim under PMJJBY (Pradhaan Mantri Jeevan Jyoti Bima Yojana):

  • Death Claim Form dully filled and signed by the Nominee
  • Copy of Death Certificate
  • Certificate of Insurance
  • Personalized cancelled cheque of the Nominee
  • Copy of KYC documents of the nominee (Photo ID and address proof)
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Upload Documents

Submission of Documentation and verification

Tips on how the claim process can be quick and seamless

We are committed to ensure a quick and seamless claim settlement experience for our customers. In case, you have any questions, feel free to reach out to us on service@bhartiaxa.com or toll free number on 1800-102-4444

Here are a few handy tips for policyholders and beneficiaries

Policyholder –

  • Always share accurate details about your personal information with your insurer
  • If you pursue any activity which can be considered risky (Example – Smoking, Dangerous sports etc), then disclose the same to your insurer
  • Share the details of the insurance plan with the beneficiary. In case the beneficiary (or nominee) is a minor, then keep a trustworthy adult informed as well.
  • If you make any changes to your policy, then keep the beneficiary informed
  • Educate your loved ones about the steps to follow while filing for a claim in case of an unfortunate event or accident
  • Always pay your insurance premiums before the due date
Claim Process

 

 

Terms and Conditions :

Applicable for Death Claims under Retail business. The policy/policies have to be active for 3 continuous years. All the mandatory documents have to be submitted at your preferred branch before 3 PM on a working day. Day 1 would be counted from the day on which all pending documents are received. The total claim amount of all the policies should be less than or equal to Rs 50 lakhs. Claims guarantee program is applicable only for non-investigative death claims. This guarantee is not applicable for the claims received during the first 6 days of the month. For delay of every day beyond one working day a Penal interest of 2% above the current bank rate shall be paid.

Answering your queries

What is meant by claim settlement ratio?

Claim Settlement ratio is the ratio of Claims Settled against claims reported during the year. For detailed information, please refer(Form 39 & 40).

In case my policy is not issued, in how many days will I get my refund?

In case of decline/ postponement decision on the policy, the refund amount will be settled in 10 working days.

In case the renewal premium is not paid and the term policy holder is no more, will the claim still be settled?

If the policy is in lapse state, no claim will be payable. The customer has the option to reinstate the policy as per the contract provisions.