Grievance Redressal

Your Voice Matters – Resolved with Trust and Care

We're Here to Help: Resolve Your Concerns

Level1

Inform us about your grievance

In case you have any grievance, you may approach our Grievance Redressal Cell through any of the below options:

Lodge your complaint online here

complaints.unit@bhartiaxa.com

Reach Out to Us at:

Registered office

Bharti AXA Life Insurance Company Limited Unit No. 1902, 19th Floor, Parinee Crescenzo, 'G' Block, BandraKurla Complex, BKC Road, Near MCA Club, Bandra East, Mumbai-400051.

Grievance Redressal Cell

Bharti AXA Life Insurance Company Limited Spectrum Towers, 3rd Floor, Malad link road, Malad (west), Mumbai–400064.

Level2

In case you are not satisfied with the decision provided by Level 1 or if you have not received any response post completion of 14 days, you may write to our Head Customer Service at head.customerservice@bhartiaxa.com.

Level3

In case you are not satisfied with the decision of the Company, you may approach the Insurance Ombudsman. Click here for the contact details of the Insurance Ombudsman Offices.

Data Privacy Complaints

Grievance Officer Contact

In case you have any grievance related to processing of your sensitive personal information, you may contact our Grievance Officer at the following address:

Data Privacy Officer

Ms. Chhaya Bajpai

Grievance Redressal Officer

Bharti AXA Life Insurance Company Ltd. Unit No. 1902, 19th Floor, Parinee Crescenzo 'G' Block, Bandra Kurla Complex, BKC Road Near MCA Club, Bandra East Mumbai - 400051, Maharashtra

Contact details

chhaya.bajpai@bhartiaxa.com, gro@bhartiaxa.com

022 - 4881 5678

We’re Here to Listen

With Policy No.

Without Policy No.

Grievance Redressal

We're Here to Help: Resolve Your Concerns

We’re Here to Listen

Setting up your experience...