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About Bharti AXA

Careers Media Center Knowledge Hub

Call us

1800-102-4444Mon-Sat : 9 AM to 7 PM (IST)

Email us

service@bhartiaxa.com

WhatsApp us

02248815768Click here to receive WhatsApp communication from us

Grievance Redressal

Your Voice Matters – Resolved with Trust and Care

We're Here to Help: Resolve Your Concerns

Level1

Inform us about your grievance

In case you have any grievance, you may approach our Grievance Redressal Cell through any of the below options:

Lodge your complaint online here

complaints.unit@bhartiaxa.com

Reach Out to Us at:

Registered office

Bharti AXA Life Insurance Company Limited Unit No. 1902, 19th Floor, Parinee Crescenzo, 'G' Block, BandraKurla Complex, BKC Road, Near MCA Club, Bandra East, Mumbai-400051.

Grievance Redressal Cell

Bharti AXA Life Insurance Company Limited Spectrum Towers, 3rd Floor, Malad link road, Malad (west), Mumbai–400064.

Level2

In case you are not satisfied with the decision provided by Level 1 or if you have not received any response post completion of 14 days, you may write to our Head Customer Service at head.customerservice@bhartiaxa.com.

Level3

Insurance Ombudsman

In case you are not satisfied with the decision of the Company, you may approach the Insurance Ombudsman. Click here for the contact details of the Insurance Ombudsman Offices.

Regulator Escalation

In case your complaint is rejected, you are not satisfied with the decision provided by the Company or we fail to reply within 14 days, you can escalate the matter to IRDAI via Bima Bharosa.

Online Portal: Register your grievance directly on the official IRDAI Bima Bharosa Portal.
Alternative Channels: If you cannot access the online portal, you can use these official alternative avenues to reach the IRDAI Grievance Redressal Cell:
- Toll-Free Helpline: Call 155255 or 1800 425 4732
- Email: Send your complaint details to complaints@irdai.gov.in
- Physical Mail: Write to the Consumer Affairs Department – Grievance Redressal Cell, IRDAI, Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032.

Grievance Officer Contact

In case you have any grievance related to processing of your sensitive personal information, you may contact our Grievance Officer at the following address:

Grievance Redressal Officer

Ms. Chhaya Bajpai

Bharti AXA Life Insurance Company Ltd. Unit No. 1902, 19th Floor, Parinee Crescenzo 'G' Block, Bandra Kurla Complex, BKC Road Near MCA Club, Bandra East Mumbai - 400051, Maharashtra

Contact details

gro@bhartiaxa.com

022 - 4881 5678

We’re Here to Listen

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By clicking Submit, I override my NDNC registration and authorize Bharti AXA Life and its representatives to collect, store & process my personal data and to contact me through Call, SMS, or WhatsApp for marketing or promotional purposes. In case, I do not wish to receive any such calls, SMS or whatsapp messages then I shall provide my withdrawal request to the company. Please visit www.bhartiaxa.com/do-not-call-services or any of the nearest Bharti AXA branch to withdraw the consent.

For details on how we collect, use and protect your personal data, please refer to our Data Privacy Policy.

Grievance Redressal

We're Here to Help: Resolve Your Concerns

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